Terms and Conditions
The website www.aroma-eshop.com (hereinafter called “aroma-eshop”) and the www.aroma-eshop.gr (domain name), that redirects the user to the previous site, is the online presentation and marketing web store for the products of the Greek Sosiété Anonyme “PLATON SA”, located in Athens (VAT Number: 094352367 / Tax Office: ΦΑΕ Athens).
Before entering the aroma-eshop and sending your order, we invite you to consult the following terms and conditions which apply specifically to the use of this site.
All users entering and using the services of the aroma-eshop are deemed to consent and accept the conditions set forth herein, without exception. If a user does not agree with these terms, he/she should neither use aroma-eshop nor conclude any transaction through this website.
Sending your order implies acceptance of this Agreement and all terms contained herein.
Your order is deemed to have been received by PLATON S.A. as soon as you receive a relevant notification to the e-mail address and/or telephone that you enter in your order. During the processing of each registered order the availability of ordered stock products is also confirmed.
The company PLATON SA is obliged to inform in time in case of unavailability or change in the shipping time of order.
The prices of various available products through aroma-eshop include the legal VAT.
The prices of the products listed on the aroma-eshop can change at any time without notice but with no value on orders that are already registered. The listed product prices are for purchases only through the aroma-eshop.
The various product offers that are posted in aroma-eshop apply only to orders placed through the aroma-eshop even if the product is received from the company’s physical store and while stocks last. If a small or limited supply of product is placed at a discount price, PLATON SA retains the reasonable right to execute the orders on the basis of satisfying the largest possible number of customers and to prioritize orders in order of receiving.
PLATON SA tries to ensure you high quality products and services, however, and in good faith, is not responsible and is not bound for any mistakes or errors in information, features or photos and prices of products appearing on the aroma-eshop and can not ensure that there are no errors due to any cause when entering and/or updating a product data. If you are aware of any errors or mistakes in the description of a product, before proceed with your order, please contact the company’s phone no 210 5200091 int. 110 or send an e-mail to email@example.com.
The client should have entered the data required for the purposes of identification (name, address, e-mail address, telephone number) and also login information (email) and personal security password, when wishing to maintain orders’ historical data file.
PLATON SA reserves the right to register the customer’s personal information (excluding the secret security Password) in order to enable itself to inform its customers of its products without abusing this right. PLATON SA guarantees the retention of these data and undertakes non disclosure to third parties.
You are solely responsible for the selection of a product and for its suitability for the purposes or the applications for which you have chosen it.
You may cancel your order at any stage of completion and within 24 hours of receiving it, by calling us at 210 5200091 int. 110 and thereafter reconfirming this by sending an e-mail to firstname.lastname@example.org.
Order delivery and product ownership
Products can be sent anywhere within the Greek territory. The products will be sent to the address you have indicated in the Order Form.
Costs and way of shipping relate to the customer. PLATON SA is not bound to transport costs imposed by each transportation company even if there is information on the shipping costs of a particular company through the aroma-eshop. These data belong to the transport companies without binding PLATON SA.
PLATON SA will make every effort to send you the products within 3-7 business days (from Monday to Friday). For products which are not available at the time of order processing, PLATON SA will inform you whether the product is available again and about the new delivery time. In such a case the customer is bound by the decision to keep the order on hold until its execution or cancel the unavailable product and receive reimbursement equal to the product’s value.
The ownership of the Product is transferred after its full repayment.
Α. CASH ON DELIVERY
Β. BY CREDIT CARD
1. By sending with Courier (door to door)
2. With store pickup
For shipping via Courier (door to door):
Shipping costs are charged to the client according to the following table:
of products up to 2 kg 7,50 €
Weight 2-5 kg 11,00 €
kilos you will be charged 11,00 € + 1,50 € per
For purchases over 60 € (up to 2kg and
of small volume within Greece)
the shipping cost is free.
For payments by credit card,
you will have a 30% discount on shipping costs.
1. The PORTA - PORTA service distributes the products from city to city and
delivers them to the address of the consignee. For deliveries to villages the
addressee will be notified by the post office of the area for receiving the package.
2. The above mentioned prices are for small parcels.
For bulky parcels where the volumetric weight of a shipment exceeds the real,
then the above charges apply to the volumetric weight and not for the real one.
Formula for calculating volumetric weight (according to the dimensions of the
(length in centimeters) x (width in cm) x (height in cm) / 5000
Ask us the tracking number of your order and follow up its entire course by
means of the following electronic address:
PLATON SA is not responsible for delays in performance (including delivery) due to circumstances not attributable to the fault of PLATON SA or due to force majeure and will be entitled to a prolongation of time for execution. Examples could be strikes, terroristic acts, war, problems of suppliers / transport / production, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than 2 months, this Agreement may be terminated by either party without compensation.
Withdrawal – Return Policy – Consumer Rights
You have the right to return purchased products, without penalty and without being obliged to tell us the reason why you wish to return products under the following terms and conditions.
The return must be made no later than within seven (7) calendar days from the date of receipt of goods. In this case you are only charged with the direct cost of returning goods.
Returns are accepted provided that you have contacted the same day or next working day with PLATON SA at the phone number 210 5200091 int. 110.
The product must be in the same condition you received it, namely without having been unsealed or with no violated packaging, just as before the selling, and it must be in its full original packaging as delivered to you by the courier.
In order for the return to be accepted, the person who originally bought the product and whose data are recorded in the document of purchase must produce the original proof of purchase (retail receipt, invoice).
If the conditions are met and the return of the product is accepted, the consumer is entitled to receive a reimbursement in cash or by credit transfer to be communicated to PLATON SA. The refund to the customer will be completed within thirty (30) days from the date we receive the product. In case the purchase was made by credit card, the transaction will be canceled by the corresponding credit update of his/her card and not in cash.
Modification of terms contained herein
PLATON SA reserves the right to modify or update the terms and conditions of the transactions. The modification or renewal shall be effective from the time that this text will be updated with any change.